2 Downloading and Extracting Files: Troubleshooting Tips
Using any of the above methods, the file transfer should be an easy, instant process. Occasionally, depending on the device or software you use, there might be a (fixable) issue.
2.1 I Click the Right-Hand Link to Download the File: Nothing Appears to Happen. What Should I do?
Check your Downloads folder. Depending on how your device is set up, your device MAY ask you which folder and file name you want to use or it MAY just automatically transfer the files to this folder or another specified folder.
Tip if using an iPad or iPhone: Apple Support shows further information on where to find downloads on an iPad or iPhone.
Tip if using a computer: if you cannot easily find the folder that the file has been downloaded to, then open up a window or interface to it by pressing Ctrl + J (Microsoft Windows) or Option + Command + L (Mac). Then click "Show in folder" to go to the folder and access the file you need.
![Example of using Ctrl + J to access Downloads on a Windows PC](https://maplemysterygames.com/wp-content/uploads/using-ctrl-j-to-access-downloads.gif)
![After pressing Ctrl J and then clicking on Show in Folder, a view of the downloaded file in the relevant folder appears](https://maplemysterygames.com/wp-content/uploads/view-of-downloaded-file-after-pressing-ctrl-j.gif)
2.2 I am Having Problems Downloading Files Due to Storage
If you are using an iPad or mobile that is an old device or has limited storage space, it might be easier to use a PC. Note that an approximate range of file sizes for each zip is given on each mystery page in the Game Infor tab or else the black box at the bottom. This is divided into Essential and Optional zip files. Parties for 6-8 players will be at the lower end of the file size range; parties for 12-14 players will be at the upper end of the range.
2.3 How Do I Extract the Zipped Files?
AFTER downloading, use software such as your default computer extraction tool (if any) or any other extraction/decompression software to extract (unzip) the files.
On some PCs, right-click the mouse on the downloaded zip file and choose "Extract All". On other PCs, left-click the mouse on the downloaded zip file, select the Compressed Folder Tools tab at the top, then click the Extract All option.
![Extracting files from a zipped file using a right-click of the mouse](https://maplemysterygames.com/wp-content/uploads/extracting-files-from-a-zipped-file-300x91.gif)
Note that the zip file MUST be downloaded and saved before files can be extracted.
2.4 Any Issues
If you have any issues, please do contact us via our contact form. We are always happy to help.