Your murder mystery party or dinner party kit is available for immediate download as soon as you buy the game and your payment has completed. (This generally happens immediately but does depend upon PayPal or Stripe.) A complete list of our current murder mysteries to download can be found on our downloadable murder mystery games page.
Once payment has completed, there are three ways of downloading your files. Note that these methods are only available after payment reaches our PayPal or Stripe accounts.
Once PayPal or Stripe completes, the system should automatically take you back to the "Checkout Then Download" Page. The top image on this page remains the same but the information below this image will have changed. Rather than fields requesting your information and giving details of your order, there is now a message in bold saying to scroll down to download your files.
If you scroll down you will see the 7 links in the illustration. Click on the right-hand link to download the file.
Once your payment completes, the system will send you an email with a purple box at the top saying "Thank You for Your Purchase; Downloads and Receipt are Below".
There will be seven files with clickable links to each file.
On the top menu line, select the "My Account "option. On the "My Account" page, log-in (if you are not already logged in), then select the Download tab and scroll down to get the same seven downloadable files as with the other two options.
Please see our Murder Mystery Kit page for more information.
Using any of the above methods, the file transfer should be an easy, instant process. Occasionally, depending on the device or software you use, there might be a (fixable) issue.
Check your Downloads folder. Depending on how your device is set up, your device MAY ask you which folder and file name you want to use or it MAY just automatically transfer the files to this folder or another specified folder.
Tip if using an iPad or iPhone: Apple Support shows further information on where to find downloads on an iPad or iPhone.
Tip if using a computer: if you cannot easily find the folder that the file has been downloaded to, then open up a window or interface to it by pressing Ctrl + J (Microsoft Windows) or Option + Command + L (Mac). Then click "Show in folder" to go to the folder and access the file you need.
If you are using an iPad or mobile that is an old device or has limited storage space, it might be easier to use a PC. Note that an approximate range of file sizes for each zip is given on each mystery page in the Game Infor tab or else the black box at the bottom. This is divided into Essential and Optional zip files. Parties for 6-8 players will be at the lower end of the file size range; parties for 12-14 players will be at the upper end of the range.
When you first download files, they will be in a compressed zip folders. (Except for the two audios.)
We suggest that you do NOT try to print directly from the zip as occasionally this can cause issues. Instead, use software such as your default computer extraction tool (if any) or any other extraction/decompression software to extract (unzip) the files.
On some PCs, right-click the mouse on the downloaded zip file and choose "Extract All". On other PCs, left-click the mouse on the downloaded zip file, select the Compressed Folder Tools tab at the top, then click the Extract All option.
Note that the zip file MUST be downloaded and saved before files can be extracted.
If you have any issues, please do contact us via our contact form. We are always happy to help.
